Building America Together
Our accelerated growth is no accident. When you choose to align with a trusted lending partner, you’ll gain a powerful network of builder specialists armed with product, technology and know-how. We understand that driving traffic, sales and predictable closings matter because partnering with builders is in our DNA.
Mike Surges
National Builder Alliance Manager
Office: (858) 736-0783
Cell: (858) 518-8498
Email: MSurges@loandepot.com
50% Purchase Business is Builder
With our commitment to builders, you can count on a reliable partner who’s geared up to tackle any unforeseen challenge.
True Leadership
Leadership who each began their careers with a builder focus.
Service First
Predictable delivery and an eye on customer experience supporting sales and referrals.
Local Specialists
Regional builder specialists that share ideas and best practices.
Strategic Partnership
Relationship fulfillment for Joint Ventures and National/Regional to support the nuances of larger builders.
Builder Express
Builder Express for preferred builders.
Contact me today to see how we can grow your business.
Builder-Adapted Digital Platform
As your lending partner, we’re ready to use our in-house innovative technology to meet the demands of your customers today and tomorrow. mello™, our proprietary digital lending platform, makes it easy to work with us on any device the customer chooses. This groundbreaking technology opens the door for the builder to pull documents digitally as well as gain timely status updates whenever they want. With this streamlined experience and easy-to-access mobile features, we’ve revolutionized the way builders and their buyers experience lending.
The Future of Lending Technology
Investment: We have invested more than $80 million into mello™ to allow us to meet the challenges of an evolving digital revolution. It’s our commitment to developing the fintech ecosystem of the future.
Expertise: A team of 300+ IT professionals work hard every day to make loanDepot one of the most valuable fintech companies in the country.
Partners: Not only do we deliver development solutions in-house, we also partner with the most innovative companies to deliver the best solutions
Customer Experience
mello™ allows the customer to prequalify and apply on any device, even a smartphone.
Technology allows the customer to access information on a variety of devices at any time.
It allows the customer to supply information digitally as well as leverage a mobile device to upload documents.
Operational Support
We streamline our internal processes based on enhanced connectivity and validation options.
Information can be supplied digitally between various vendors and agencies, saving time and money.
Not Satisfied Unless It’s Eliant Certified
Our commitment to providing excellent customer care is reflected in being one of the few lenders in America to have earned the Eliant-Certified distinction. We’re proud to have exceeded 90% on Eliant customer satisfaction surveys for five straight years.
Year after year, we produce top-level Eliant-Certified professionals trained and dedicated to providing higher sales conversions, expedited closings and even more referrals to builders. We deeply understand the impact on customer experience to the buyer’s satisfaction and willingness to refer others. Our commitment to excellence benefits our builder partners as much as it benefits us and we’re not satisfied until you are.